18 years of experience in the automotive industry has allowed me to specialize in management positions in the areas of customer relations, after sales, financial services and connected services worldwide. I have advised the Groupe PSA (now Stellantis), Continental and Orange Business Services in adapting and developing strategies in these areas. My purpose is to enhance these domains thanks to the operational management of cross-cultural teams around the world. My professionalism has allowed me to carry out the management of international projects and the negotiations of partnerships between multinational companies and SMCs.
My peers define me as enthusiastic, curious and having good relationship building skills. Entering into new business areas is a challenge I like to take up and for that I don't hesitate to question myself to reach this goal. I have learned how to share my experience with my teams so that we can grow together.
Conscious of having an analytical and synthesis oriented mind, I challenge my interlocutors to reach their goals, because as a leader I am business and quality oriented in order to push my teams to excel.
setting up and steering of working groups => Increase from 15% to 35% penetration in 22 European countries.
Responsible of services strategy related to navigation systems:
speed cameras and map updates => Deployment of 2 online stores => Peugeot and Citroën; 22 European countries and Argentina => -30% of recurring purchases costs => increase from 20 k€ to 300 k€ annual turnover
Managing the Bluetooth compatibilities: => Decrease from 40% to 20% customer dissatisfaction rate
Operational management of the relationship with ViaMichelin (traffic information)
Project: digitalization of a European leader in rental equipment
Seminars in finance, business, leadership and management:
University of California Los Angeles
Stern School of Business New-York University
Mannheim Business School
Ecoles de Saint-Cyr Coëtquidan
ESSEC Asia-Pacific - Singapore
Indian Institute of Management - Ahmedabad India Associative project: Brotherhood Earth (assistance to disabled soldiers) Entrepreneurial Project: Digitalization of an industrial equipment rental company 5 seminars in foreign universities